Why Are Trips to Z Gallerie Such a PITA?
Did you notice our new dining room curtains in the previous post? I hope you like 'em, because after all the rigmarole, they're staying!
The good news is we like them, too. They're Z Gallerie's Valentino curtains in "steel". I was browsing at the store when I found them. I asked to see the "oyster" and "steel", and it took the saleslady about three years to come back to tell me they were out of stock. I thought $100 was very reasonably priced for oddly long curtains, so I ordered them to consider inside the apartment... knowing I could return them if they didn't work.
Ordering in-store took about THREE YEARS. When they were finally ready to accept payment, I found out the curtains were $100. PER. PANEL. Who sells curtains by the panel??? I went through with it anyway.
Of course, when I got home, I found Z Gallerie was offering them at 10%-off curtains on their website with free shipping. Did they offer me the sales price at the store? Did they mention they were having a curtain sale on their website? NO. Did they make me pay for half the order up front? YES! Ugh.
Several weeks later I received a call that the order was ready. It took the saleslady ABOUT THREE YEARS to find them (I had a looooong conversation with another salesperson about her boyfriend, painting apartments vs. a home you own, personal decorating choices, etc.), and when the saleswoman returned, she only had the "oyster" panels. That's right, only half the order had arrived! Before I could leave with the "oyster" curtains, I had to pay for the ENTIRE order, even though I had paid half when I placed the order, and half was what I was getting.
We got home, took them to the window, and decided instantly that the "oyster" color looked terrible with our yellow kitchen.
Finally, the "steel" curtains arrived. By this point, Hubs was really tired to waiting, waiting, waiting for me to be done at Z Gallerie. So, I arrived the moment the store opened, and -- to my glee -- was the ONLY person in the store. (That's right: strategery.) It still took them OH, ABOUT THREE YEARS to find the dang curtains! The process of refunding me for the "oyster' curtains was insane -- at least 30 minutes -- because my credit card had expired, and I'd brought a different one with me. When I got home, I noticed the refund paperwork stated they would send me a refund check via mail(!?!?!), but, to spare you THAT story, the refund ended up posted to my credit card. Thanks for the unnecessary confusion, Z Gallerie.
In review, it was $219 for the curtains, plus lots of time and gas wasted, plus unnecessary confusion for a grand total of... a royal PITA. I still like the aesthetic of Z Gallerie, but, from now on, I will only buy what they have in stock. No ordering from them again. EVER.
P.S. What Hubs thought of this debacle is not fit to print.
The good news is we like them, too. They're Z Gallerie's Valentino curtains in "steel". I was browsing at the store when I found them. I asked to see the "oyster" and "steel", and it took the saleslady about three years to come back to tell me they were out of stock. I thought $100 was very reasonably priced for oddly long curtains, so I ordered them to consider inside the apartment... knowing I could return them if they didn't work.
Ordering in-store took about THREE YEARS. When they were finally ready to accept payment, I found out the curtains were $100. PER. PANEL. Who sells curtains by the panel??? I went through with it anyway.
Of course, when I got home, I found Z Gallerie was offering them at 10%-off curtains on their website with free shipping. Did they offer me the sales price at the store? Did they mention they were having a curtain sale on their website? NO. Did they make me pay for half the order up front? YES! Ugh.
Several weeks later I received a call that the order was ready. It took the saleslady ABOUT THREE YEARS to find them (I had a looooong conversation with another salesperson about her boyfriend, painting apartments vs. a home you own, personal decorating choices, etc.), and when the saleswoman returned, she only had the "oyster" panels. That's right, only half the order had arrived! Before I could leave with the "oyster" curtains, I had to pay for the ENTIRE order, even though I had paid half when I placed the order, and half was what I was getting.
We got home, took them to the window, and decided instantly that the "oyster" color looked terrible with our yellow kitchen.
Finally, the "steel" curtains arrived. By this point, Hubs was really tired to waiting, waiting, waiting for me to be done at Z Gallerie. So, I arrived the moment the store opened, and -- to my glee -- was the ONLY person in the store. (That's right: strategery.) It still took them OH, ABOUT THREE YEARS to find the dang curtains! The process of refunding me for the "oyster' curtains was insane -- at least 30 minutes -- because my credit card had expired, and I'd brought a different one with me. When I got home, I noticed the refund paperwork stated they would send me a refund check via mail(!?!?!), but, to spare you THAT story, the refund ended up posted to my credit card. Thanks for the unnecessary confusion, Z Gallerie.
In review, it was $219 for the curtains, plus lots of time and gas wasted, plus unnecessary confusion for a grand total of... a royal PITA. I still like the aesthetic of Z Gallerie, but, from now on, I will only buy what they have in stock. No ordering from them again. EVER.
P.S. What Hubs thought of this debacle is not fit to print.
Yes! I absolutely agree, Z Gallerie is a PITA!!!! In fact, so is that entire area but they do however have some rather cool stores such as the Apple Store and West Elm just to name a few.
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Hi, T.S.,
You're obviously referring to the North/Clyborn area, which has a LOAD of great home stores like Crate & Barrel, Restoration Hardware, The Container Store, etc. Everything's in walking distance, but good luck finding parking, and, no matter what time you go, traffic is a tangled mess.
Thanks for commenting!
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